Last Updated: July 2026
30-Day Hassle-Free Returns
At Paws & Habits, we want you and your pet to shop with confidence. If you’re not completely satisfied with your purchase, we’ll work with you to make it right.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is unused and in its original condition.
- The item is returned in its original packaging.
- You provide proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used pet products
- Opened pet food or treats
- Personalized or customized products
- Gift cards
- Clearance or final sale items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- Photos of the packaging
If approved, we will provide a replacement or a full refund at no additional cost.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Return Shipping Costs
If the return is due to:
- A damaged product
- A defective item
- An incorrect shipment
Paws & Habits will cover the return shipping costs.
If the return is due to:
- Change of mind
- Ordering the wrong item
- No longer wanting the product
The customer is responsible for return shipping costs.
Order Cancellation
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, please contact us.
Contact Us
If you have any questions regarding returns or refunds, we’re here to help.
Paws & Habits
Email: pawsandhabitsofficial@gmail.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)